Message from CEO
Embracing Change to Drive the Next Stage of Growth
Jin Kagawa
Representative Director, President and CEO
The business environment is undergoing significant change. Technological advances are reshaping how information is delivered and fundamentally changing the ways that users make decisions.
In this environment, businesses are expected not simply to provide features or services, but to deliver value in ways that consider the context in which their products and services are chosen and the kinds of experience they create for users.
Refining the Focus of Our Business to Create a Flow of Value
In the Marketing Solutions Business, we are enhancing the quality of the touchpoints between companies and users while addressing the nature of the information that influences user decision-making.
In the Travel Tech Business, we are strengthening our service infrastructure by helping accommodation facilities both improve profitability and increase operational efficiency.
In new business development, we continue to take on challenges in new domains, unconstrained by existing frameworks, as we explore possibilities that may lead to our next stage of growth.
Although each of these businesses plays a different role, together they support “a continuous flow of creating, communicating, and leveraging new value.”
People and the Organization as the Foundation for Our Next Stage of Growth
These changes are supported by the strength of our people and our organization. Our goal is not simply to improve efficiency. Rather, we emphasize directing our limited management resources toward areas with greater added value, which improves profitability and repeatability. By reviewing the ways we work and effectively using technology, we aim to channel the capacity created through these efforts to our customers and businesses while building an organization that is able to sustainably achieve results.
In an era of significant change, we will also face more and more challenges that cannot be addressed simply using the approaches we have used in the past. We believe that the repeated process of confronting issues that no one has a ready answer to, testing solutions, making adjustments, and moving forward will become a source of new growth and our organizational strength.
In the short term, we will work to strengthen our earnings base, and over the medium to long term, we will work to create new pillars of growth.
Even in an era where change is a given, we will continue to sharpen the core focus of our businesses and link these efforts to sustainable growth and the enhancement of corporate value.
We wish to sincerely ask for your continued support and guidance.